Authenticity & Genuine Stock Promise

At SkinCartUK, customer trust is extremely important to us.

We understand that skincare and beauty customers want to know they are buying genuine products, especially when shopping online.

Our Promise

Skin Cart UK aims to sell genuine skincare, beauty, cosmetics, and personal care products sourced from trusted suppliers.

We do not knowingly sell fake, counterfeit, unsafe, expired, or misleading products.

Every product listed on our website is selected with customer trust, product quality, and safe shopping in mind.

Genuine Stock

We aim to source products through trusted supply channels.

Before listing products on our website, we check product details such as brand name, packaging, product information, size, and condition where possible.

Products are supplied as new and unused unless clearly stated otherwise.

No False Authorisation Claims

Skin Cart UK does not claim to be an official distributor, authorised reseller, direct brand partner, or exclusive retailer unless this is clearly stated and supported by written authorisation from the relevant brand.

Where we sell third-party branded products, brand names are used for product identification and retail sale purposes only.

Brand Ownership

All brand names, product names, logos, trademarks, and product images belong to their respective owners.

Use of these brand names does not imply sponsorship, approval, partnership, endorsement, or official authorisation unless clearly stated.

Product Packaging and Formula Changes

Skincare and beauty brands may update packaging, labels, ingredients, formulas, barcodes, and product designs from time to time.

As a result, the product you receive may sometimes have slight packaging differences from images shown on the website.

Customers should always read the product label, ingredients, usage instructions, and warnings before using any product.

Expiry Dates and Product Condition

We aim to supply products in good condition and suitable for normal retail use.

If a product has a specific expiry date, period-after-opening symbol, or batch information, customers should follow the guidance shown on the product packaging.

If you believe there is an issue with the product you received, please contact us before using it.

Damaged, Incorrect, or Suspicious Products

If your order arrives damaged, incorrect, opened, leaking, or you have concerns about the product condition, contact us within 48 hours of delivery.

Please email:

support@skincartuk.com

Include:

Your order number
Product name
Photos of the product
Photos of the packaging
Photos of the barcode, batch code, or label where possible
A short explanation of your concern

We will review the issue and offer a suitable solution where appropriate.

Customer Responsibility

Customers should always check that a product is suitable for their skin type, allergies, and personal needs before use.

Skin Cart UK does not provide medical advice, dermatology advice, diagnosis, or treatment.

If you have sensitive skin, allergies, a medical skin condition, or if you are pregnant or breastfeeding, please seek professional advice before using new skincare products.