Track Your Order
After your order has been dispatched, Skin Cart UK will send you a dispatch confirmation email.
If tracking is available for your selected delivery method, the tracking details will be included in the email.
How to Track Your Order
To track your order, please check your dispatch confirmation email and click the tracking link provided.
If you cannot find the email, please check your spam or junk folder.
Order Processing Time
Orders are usually processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or UK bank holidays will be processed on the next business day.
Delivery Time
Standard UK delivery usually takes 2–5 business days after dispatch.
Delivery times are estimates and may be affected by courier delays, public holidays, weather conditions, or high order volume.
No Tracking Received
If you have not received tracking information, it may mean:
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Your order is still being processed
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Tracking is not available for your selected delivery method
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The dispatch email has gone to spam or junk
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The courier tracking has not updated yet
If you need help, contact us at:
Please include:
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Your full name
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Order number
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Email address used at checkout
Delayed Orders
If your parcel has not arrived within the expected delivery time, please contact us.
We will check the delivery status and help resolve the issue where possible.
Incorrect Address
Customers are responsible for entering the correct delivery address at checkout.
If your order is delayed, returned, or lost due to an incorrect or incomplete address, Skin Cart UK may not be responsible for the delay or loss.
Damaged or Missing Items
If your order arrives damaged or items are missing, please contact us within 48 hours of delivery.
Please include:
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Order number
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Photos of the parcel
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Photos of the product
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Photos of the shipping label
Contact
For tracking support, contact:
Email:
support@skincartuk.com
Phone:
+44 7469 775700