Delivery Information

Delivery Information

Skin Cart UK currently delivers skincare, beauty, cosmetics, and personal care products within the United Kingdom.

We aim to process and dispatch orders as quickly as possible.

Order Processing Time

Orders are usually processed within 1–4 business days after payment has been successfully received.

Orders placed on weekends or UK bank holidays will be processed on the next business day.

Estimated Delivery Time

Standard UK Delivery:
2–5 business days after dispatch.

Delivery times are estimates only and may be affected by courier delays, public holidays, weather conditions, high order volume, or circumstances outside our control.

Delivery Charges

Delivery charges are calculated and displayed at checkout before you complete your order.

If we offer free delivery, the minimum order value or promotion details will be clearly shown on the website or at checkout.

Order Tracking

Once your order has been dispatched, you will receive a dispatch confirmation email.

If tracking is available for your delivery method, the tracking details will be included in the email.

Incorrect or Incomplete Address

Customers are responsible for entering the correct delivery address at checkout.

Please check your delivery address carefully before placing your order.

If an order is delayed, returned, or lost because the address provided was incorrect or incomplete, Skin Cart UK may not be responsible for the delay or loss.

If the parcel is returned to us, we may ask the customer to pay the cost of re-delivery.

Missed Delivery

If the courier attempts delivery and you are unavailable, they may leave a delivery notice or update the tracking information with further instructions.

Customers are responsible for following courier instructions to rearrange delivery or collect the parcel where applicable.

Lost or Delayed Parcels

If your parcel has not arrived within the expected delivery period, please contact us at:

support@skincartuk.com

Please include your order number and the email address used at checkout.

We will check the delivery status and help resolve the issue where possible.

Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery.

Please send: