Privacy Policy
Skin Cart UK respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights when using our website.
Who We Are
This website is operated by:
Skin Cart UK
Address:
Grove Road, E4 9SU, London, United Kingdom
Email:
support@skincartuk.com
Phone:
+44 7469 775700
Website:
www.skincartuk.com
Information We Collect
When you visit our website, place an order, contact us, or subscribe to marketing, we may collect the following information:
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Full name
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Email address
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Phone number
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Billing address
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Delivery address
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Order details
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Payment confirmation details
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Customer support messages
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IP address
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Device and browser information
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Website usage information
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Marketing preferences
Payment Information
Payments are processed securely by third-party payment providers.
Skin Cart UK does not store your full card details on our website.
Your payment provider may collect and process payment information according to its own privacy policy and security procedures.
How We Use Your Information
We may use your information to:
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Process and deliver your order
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Send order confirmation and dispatch updates
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Provide customer support
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Handle returns, refunds, cancellations, and complaints
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Respond to enquiries
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Prevent fraud and protect our business
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Improve our website and customer experience
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Manage marketing emails where you have subscribed
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Comply with legal, tax, accounting, and regulatory obligations
Legal Basis for Using Your Information
We use your personal information where necessary to:
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Fulfil a contract with you
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Comply with legal obligations
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Protect our legitimate business interests
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Send marketing where you have given consent
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Respond to your requests and customer service enquiries
Who We Share Information With
We may share necessary information with trusted third parties, including:
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Payment processors
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Delivery and courier companies
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Website hosting providers
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Email and customer support providers
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Analytics providers
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Fraud prevention services
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Marketing platforms, where applicable
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Legal, accounting, tax, or professional advisers where required
We only share information where necessary for business, legal, security, or service purposes.
We do not sell your personal information.
Marketing Emails
If you subscribe to our marketing emails, we may send you product updates, offers, skincare content, and store news.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:
Cookies and Tracking
Our website may use cookies and similar technologies to:
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Keep the website working properly
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Remember your preferences
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Support checkout and cart functions
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Analyse website traffic
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Improve customer experience
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Support marketing and advertising where applicable
You can manage or disable cookies through your browser settings.
Some parts of the website may not work properly if essential cookies are disabled.
Data Retention
We keep personal information only for as long as necessary for:
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Order processing
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Customer support
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Returns and refunds
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Legal and tax records
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Fraud prevention
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Business administration
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Marketing, where you have subscribed
When personal information is no longer needed, we will delete it or keep it only where required by law.
Your Rights
Under UK data protection law, you may have rights including:
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The right to access your personal information
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The right to correct inaccurate information
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The right to request deletion of your information
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The right to object to certain processing
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The right to restrict processing
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The right to withdraw marketing consent
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The right to request a copy of your data
To make a privacy request, contact us at:
Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no online system is completely secure. Customers should also take care when sharing personal information online.
Third-Party Links
Our website may contain links to third-party websites.
Skin Cart UK is not responsible for the privacy practices, content, or security of third-party websites.
Children’s Privacy
Our website is intended for general customers and is not directed at children.
We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page.
Contact
For privacy questions or data requests, contact:
Email:
support@skincartuk.com
Phone:
+44 7469 775700
Address:
Grove Road, E4 9SU, London, United Kingdom
Last updated:
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